You can enable the DHL delivery services in your online store and print their shipping labels directly through your store's admin panel by using the extension.

Supported services

  • DHL Express 18:00 Domestic
  • DHL Express Worldwide (available only for EU countries, as they are exempt from custom duties)
  • DHL Express Economy Select
  • DHL Express Economy Select (dutiable)
  • DHL Express Worldwide (dutiable)

Pricing

Using the extension is free of charge. Shipments are subject to fees according to DHL's pricing and are invoiced by DHL.

Installation and setup

  1. Register as a DHL user.

    Obtain your DHL customer number at https://www.dhl.fi/en/express/shipping/open_account.html

    Also, register as a user of the MyDHL+ extranet.

  2. Order the DHL Express extension via the Account > Apps > DHL Express page.
  3. Enter your customer number and DHL API credentials in the extension settings.

    You'll receive the API credentials (User ID and Password) during registration.

  4. Optionally, in the DHL extension settings, define the contact information that should be used on order documents.

    By default, the documents use your online store's general contact information.

  5. Create a shipping method to use with DHL.

Now DHL can be used at the checkout according to the settings you've defined for the shipping method.

Shipment tracking

After marking a DHL shipment as shipped on the order page, you'll receive a tracking number with which the customer can track the package.

The tracking number and direct link to DHL's tracking service can be found in the order page's Shipping details section.

Shipment history and reports

In the MyDHL+ extranet, you can view your shipments and download reports.

In the extranet, you can also create new shipments if you need to, for instance, send packages that are not related to your online store.

Paperless trade

DHL's paperless trade (PLT) allows you to transfer the customs information for international shipments electronically to DHL, skipping the printing of customs clearance documents. DHL will take care of customs clearance for you.

Paperless trade is an additional service available free of charge to every DHL customer.

See also the information by DHL concerning customs clearance and paperless trade:

Services that support paperless trade

Paperless trade is supported by the following DHL services:
  • DHL Express Economy Select (dutiable)
  • DHL Express Worldwide (dutiable)

Supported target countries

DHL's paperless trade is available for shipments to several countries, but there are some constraints:

Before the shipment, check whether the target country is supported.

If paperless trade is not available for the target country, the customs clearance documents need to be included in paper form. Paperless trade is not available for shipments to certain Chinese regions, for example.