This extension enables you to use PostNord delivery services with your online store, allowing the delivery of the products ordered from the store to collection points, to parcel points or all the way to the home door of your customer.

Services supported by the extension

The extension enables the following PostNord delivery services in your online store, giving access to transport networks that extend to several European countries besides Finland (the exact list of target countries varies depending on the service and can be found on PostNord's website):

  • MyPack Collect: the parcel will be picked up from your store or warehouse and shipped to a collection point or parcel point near to the recipient's location.
  • MyPack Home: home delivery for private persons.
  • Parcel: business delivery directly to the recipient.

Installation and setup

Extensions are not available in MyCashflow Free plan.

Start by enabling the PostNord extension in your online store:

  1. In your online store's admin panel, go to Account > Apps > PostNord.
  2. Enter the longer 10-digit customer number you received from PostNord in the Customer Number field and press the Save button.
Next, you can create a new shipping method:
  1. In the admin panel, go to Settings > Shipping methods.
  2. Add a new shipping method by pressing the Add shipping method button at the end of the left-hand menu.
  3. Select PostNord as the delivery service for the shipping method.
  4. Define the remaining settings for the shipping method and add the shipping costs.

    See the detailed instructions on how to create shipping methods.

After this, PostNord will be available for your customers at the checkout, provided that you have set the shipping method visible in the Enabled in version field in the shipping method settings.

Defining the sender address

On the Account > Apps > PostNord page, you can specify the sender's address to be printed on PostNord shipping labels.

If the sender's address hasn't been specified for the extension, PostNord will use the contact details specified in your online store's general or version settings.

Using shipping method-specific credentials

You can use shipping-method-specific PostNord credentials in the online store. The identifier entered in the shipping-method settings is used to create shipping labels. However, pickup requests are always transmitted to PostNord using the identifier entered in the extension settings.

  1. On the Settings > Shipping methods page in the admin panel, open a shipping method that uses the PostNord extension.

    You can also create a new shipping method for separate identifiers.

  2. In the shipping-method details, press the Edit button.

    The shipping-method form opens.

  3. Enter the credentials in the Shipping method-specific credentials section on the form.
  4. Press the Save button at the end of the form.

Printing shipping labels

Here's how to print a PostNord shipping label for an order:

  1. In the admin panel of your online store, go to Orders.
  2. Open an order that uses a PostNord shipping method and for which you want to print a shipping label.
  3. Press the Create address label link in the Shipping details section.

    A tracking code is created for the order, and a print window opens. If the order is divided into multiple shipments, each will have its own shipping label printed on a separate page.

  4. Print the shipping label and close the print window.

    If necessary, you can reopen the print window by pressing the Print address label link, which is now shown in the Shipping details section on the order page.

Defining the shipping label size

When the shipping method for an order uses the PostNord integration, the size of the address label can be selected from the following options in the shipping method settings:
  • A4 (210 x 297 mm)
  • A5 (148 x 210 mm)
  • LETTER (216 x 279 mm)
  • LABEL (105 x 190 mm, default size for a label printer).

Here's how to set the print size for shipping labels:

  1. In the admin panel, go to Settings > Shipping methods.
  2. On the left side menu, open a shipping method that uses the PostNord integration.
  3. Press the Edit button on the header row of the shipping method.

    The shipping method form opens.

  4. On the shipping method form, select the appropriate size from the drop-down menu in the Document type section.
  5. Save the changes by pressing the Save button at the bottom of the page.

Printing return labels

For eventual product returns you can configure the service to print a return label along with the address label.

Services with return label support

The following services available through the PostNord integration offer a printable return label:

  • MyPack Collect
  • MyPack Home

Enabling return labels

Here is how to enable return label printing for a shipping method:

  1. In the admin panel, go to Settings > Shipping methods.
  2. From the left-hand menu open a shipping method that uses the PostNord extension.
  3. Press the Edit button on the header row of the shipping method.

    The shipping method form opens.

  4. In the shipping method settings section Additional services activate Print return label.
  5. Save the changes by pressing the Save button at the bottom of the page.

Once you have done this, the return label will be included as an additional page in all the address labels printed for this shipping method.

Using pickup orders

You can request the PostNord service to pickup deliverable shipments from your brick-and-mortar store or your warehouse. This removes the need from you to deliver them to a service point yourself.

Pickup requests are created for all PostNord shipments no matter which orderorder page you use to send the request. So do not send separate pickup requests for different shipments.

PostNord picks up shipments at the address specified in the extension's settings, or if it's missing, at the address specified in the online store's general settings or version settings.

Here's how you can request a pickup:

  1. In the admin panel of your online store, go to Orders.
  2. Open an order that uses a PostNord shipping method.
  3. In the notification area at the top of the order page, click Arrange a pickup.

    PostNord will be notified about the pickup request, and after a while, their representative comes over to collect all of the deliverable shipments.

Pickup point types

Depending on the shipping service, the customer can select wither a service or pickup point at checkout to fetch their delivery from. The pickup point can also be a an indoor or outdoor self-service parcel locker.

You can limit the types of collection points available to your customers for shipping methods that use the PostNord extension. The feature is only available for the following services:

  • MyPack Collect
To specify permitted pick-up points types, open the shipping method form and select the appropriate option from the Pickup point types menu in the Additional services section (the options are in order from the most permissible to the most limited):
  • All
  • Service points, collection points, parcel lockers (excl. outdoor parcel lockers)

It is advisable to exclude outdoors lockers if you do not want the packages to be exposed to outdoor air.

PostNord has classified indoor and outdoor parcel lockers as two separate pickup point types only in Finland, so outdoor parcel lockers located in other countries cannot be excluded from the checkout.