This extension enables you to use PostNord delivery services with your online store, allowing the delivery of the products ordered from the store to collection points, to parcel points or all the way to the home door of your customer.

Services supported by the extension

Through the extension, your online store gains access to the following delivery services of PostNord, whose transportation network extends to several other European countries in addition to Finland:

  • Locker or Service Point: parcel pickup and delivery to a pickup point or parcel locker located near the recipient.

    In the shipping method settings, you can define the shipping options visible at checkout. The pickup point chosen by the customer determines whether the shipment will use the PostNord Automatic or Service Point service.

  • MyPack Home: home delivery for private persons.
  • Parcel: business delivery directly to the recipient.

Check the PostNord website for service-specific weight and measurement restrictions, as well as lists of destination countries.

Installation and setup

Extensions are not available in MyCashflow Free plan.

Start by enabling the PostNord extension in your online store:

  1. In your online store's admin panel, go to Account > Extensions > PostNord.
  2. Enter the longer 10-digit customer number you received from PostNord in the Customer Number field and press the Save button.
Next, you can create a new shipping method:
  1. Go to the Settings > Shipping methods page on the admin panel.
  2. Add a new shipping method by pressing the Add shipping method button at the end of the left-hand menu.
  3. Select PostNord as the delivery service for the shipping method.
  4. Define the remaining settings for the shipping method and add the shipping costs.

    See the detailed instructions on how to create shipping methods.

After this, PostNord will be available for your customers at the checkout, provided that you have set the shipping method visible in the Enabled in version field in the shipping method settings.

Defining the sender address

On the Account > Extensions > PostNord page, you can specify the sender's address to be printed on PostNord shipping labels.

If the sender's address hasn't been specified for the extension, PostNord will use the contact details specified in your online store's general or version settings.

Using shipping method-specific credentials

You can use shipping-method-specific PostNord credentials in the online store. The identifier entered in the shipping-method settings is used to create shipping labels. However, pickup requests are always transmitted to PostNord using the identifier entered in the extension settings.

  1. On the Settings > Shipping methods page in the admin panel, open a shipping method that uses the PostNord extension.

    You can also create a new shipping method for separate identifiers.

  2. In the shipping-method details, press the Edit button.

    The shipping-method form opens.

  3. Enter the credentials in the Shipping method-specific credentials section on the form.
  4. Press the Save button at the end of the form.

Printing shipping labels

Here's how to print a PostNord shipping label for an order:

  1. Go to the Orders page on the admin panel.
  2. Open an order that uses a PostNord shipping method and for which you want to print a shipping label.
  3. Press the Create address label link in the Shipping details section.

    A tracking code is created for the order, and a print window opens. If the order is divided into multiple shipments, each will have its own shipping label printed on a separate page.

  4. Print the shipping label and close the print window.

    If necessary, you can reopen the print window by pressing the Print address label link, which is now shown in the Shipping details section on the order page.

Defining the shipping label size

When the shipping method for an order uses the PostNord integration, the size of the address label can be selected from the following options in the shipping method settings:
  • A4 (210 x 297 mm)
  • A5 (148 x 210 mm)
  • LETTER (216 x 279 mm)
  • LABEL (105 x 190 mm, default size for a label printer).

Here's how to set the print size for shipping labels:

  1. Go to the Settings > Shipping methods page on the admin panel.
  2. On the left side menu, open a shipping method that uses the PostNord integration.
  3. Press the Edit button on the header row of the shipping method.

    The shipping method form opens.

  4. On the shipping method form, select the appropriate size from the drop-down menu in the Document type section.
  5. Save the changes by pressing the Save button at the bottom of the page.

Printing return labels

For eventual product returns you can configure the service to print a return label along with the address label.

Services with return label support

The following services available through the PostNord integration provide a printable return label:

  • MyPack Collect
  • MyPack Home

Enabling return labels

Here is how to enable return label printing for a shipping method:

  1. Go to the Settings > Shipping methods page on the admin panel.
  2. Open a shipping method using the PostNord extension from the left-hand menu.
  3. Press the Edit button on the header row of the shipping method.

    The shipping method form opens.

  4. Activate the Print return label option in the shipping method form section Additional services.
  5. Save the changes by pressing Save at the bottom of the page.

Once you have done this, the return label will be included as an additional page in all the address labels printed for this shipping method.

Using pickup orders

You can request the PostNord service to pickup deliverable shipments from your brick-and-mortar store or your warehouse. This removes the need from you to deliver them to a service point yourself.

Pickup requests are created for all PostNord shipments no matter which order page you use to send the request. So do not send separate pickup requests for different shipments.

PostNord picks up shipments at the address specified in the extension settings, or if it's missing, at the address specified in the online store's general settings or version settings.

Make sure that the Show pickup functionality on order card setting is enabled in the extension settings on the Account > Extensions > PostNord page. Otherwise pickup requests are not possible.

Here's how you can request a pickup:

  1. Go to the Orders page on the admin panel.
  2. Open an order that uses a PostNord shipping method.
  3. In the notification area at the top of the order page, press Arrange a pickup.

    PostNord will be notified about the pickup request, and after a while, their representative comes over to collect all of the deliverable shipments.

Pickup point types

If the shipping method's delivery service does not include delivery to the recipient's address, the customer can choose at the store's checkout where they want to pick up the shipment. A pickup point can be, for example, the nearest service point, or a parcel locker.

You can define what types of pickup point options the checkout shows to the customer. To do this, open the shipping method for editing from the admin panel's Settings > Shipping methods page and select the appropriate option from the shipping method form's Pickup point types menu:

  • PostNord Parcel Locker – all lockers
  • PostNord Parcel Locker – only indoor lockers
  • PostNord Service Point – all service points
  • All service points and parcel lockers
  • All service points and parcel lockers (excl. outdoor lockers)

It is advisable to exclude outdoor parcel machines if you do not want the parcels to be exposed to the open air. However, the separation of PostNord's outdoor and indoor parcel lockers is only available to parcel lockers located in Finland.

You can define the visibility of pickup point types for the following delivery services:

  • Parcel locker or Service Point (the service is automatically selected based on the pick-up point chosen by the customer)