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FAQ

Perusteet Asetukset Maksutavat Toimitustavat Tuotteet Sisällöt Tilaukset Asiakkaat Haku Raportit ja CSV-työkalut Laajennukset Ulkoasu Versiot

Frequently Asked Questions

Here you'll find detailed, yet succinct answers to the questions our customer service is asked most frequently.

Basics

Can I downgrade a MyCashflow paid plan to the free plan?

How do I log in to my online store's admin panel?

Settings

How do I add reCAPTCHA to forms in my online store?

Can I change my domain name if I use the address in the *.mycashflow.fi format?

How do I define my name services to make sure that my emails reach their recipients? (Outdated)

Payment Methods

How do I enable online bank transfers and credit card payments in my online store?

Does MyCashflow include a payment processing service?

How do I set my online store's currency based on the language?

Which payment services can I use if I do not have my own company?

How do I enable bank transfer as a payment method in my online store?

Shipping Methods

How do I integrate MyCashflow with a logistics service?

Can I set free shipping only for certain products?

How do I define shipping costs based on the order's shipping country?

How is the VAT rate determined for shipping costs?

Why aren't my store's shipping methods visible at checkout?

How do I define different delivery speeds for shipping methods?

Products

How do I create discounts or special offers in my online store?

How do I sell gift cards to my online store?

How do I define product sizes or colors?

How do I make bulk changes to products or other contents?

How can I offer products free of charge in my online store?

How do I add public downloads to product pages?

How do I specify order quantities for products?

How do I create a pre-order product?

How do I set different prices or free shipping for specific customer groups?

Why can’t a product be purchased via my online store?

How do I restrict a product category to a specific customer group?

How do I hide a product without permanently deleting it?

How can I display campaign products on pages other than the campaign page?

Content Management

Can I embed a WordPress blog in my online store?

How do I add contact forms to my online store?

How do I edit my online store's UI texts and notification contents?

How do I easily present the same content in multiple contexts?

Orders

How can I change the due date for an invoice?

I canceled an already-delivered order by mistake, and the order details no longer match

How do I add products to an order that has already been paid for?

Is it possible to create a list of ordered products sorted by product suppliers?

How do I change an order's payment method?

How can I send recovery messages to visitors who abandoned their shopping carts?

What kind of email messages are automatically sent to customers?

Why don't I receive email notifications about new orders?

How do I edit the return text displayed at the bottom of the order confirmation?

How do I add a refund or an invoicing fee to an order that has already been processed and delivered?

Customers

How do I bring customers to my online store while keeping their passwords unchanged?

My customer has forgotten the password – how do I change the customer password?

Search

Why is the product I created not showing up in the search results of my online store?

Reports and CSV Tools

How do I add content translations with CSV imports?

How do I download a CSV export only for selected products?

Why does Microsoft Excel mess up cell contents in CSV files?

Extensions

How do I use multiple Google Ads accounts within a single MyCashflow online store?

How do I install a chat service in my online store?

Appearance

How do I prevent selected online store pages from appearing on public search engines?

How do I add a visual cue to my website to indicate that it is protected with SSL?

How do I change my online store's favicon?

I've made changes to theme files, but the changes are not reflected in the online store

How do I make selected form fields mandatory?

How do I define unique designs for my contents?

How do I define unique front pages for store versions?

Versions

How can I optimize for search engines individual store versions or specific contents?

Store versions or multiple online stores: use cases