In MyCashflow, single orders can have multiple shipments. Here you’ll be able to discover how to manage shipment details and products, create partial shipments, and cancel shipments.
Delivering shipments
After you've marked all of the order's shipments as having been delivered, the order status will be updated to Delivered.
Editing shipment details
In the Shipping details section on the top of the order page, you can edit the details for the order's shipments.
To edit the details of a shipment that has already been delivered or canceled, in the shipment row's menu, select Correct shipment information. This switches the shipment back into processing and allows it to be edited in the Shipping details area.
Creating partial shipments
By default, every order has only one shipment. However, you can divide an order into multiple shipments for the sake of partial shipments and backorders.
If you've already created a shipping label for a tracked shipment that you'd like to divide into partial shipments, make sure to delete the tracking code for the original shipment. Deleting tracking code enables you to create a new shipping label that takes into account changes to the shipment's content.
To create a partial shipment:
The order now has a new shipment whose status is In process. Once payments that have been made by the customer match the order total, you can mark the shipment as delivered.
Editing shipment products
You can delete products from shipments and add new ones. Also, you can change the products' retail prices and tax rates just for the order in question.
You can only edit the products for shipments that are being processed.
- canceling a shipment: deletes all shipment details such as the tracking code and shipping method, and the shipment goes back to the processing stage
- correcting shipment details: the shipment goes back to the processing stage, but all shipment details are preserved
Adding products to shipments
Removing products from shipments
These instructions apply only to orders for which no shipments have yet been dispatched. If you'd like to remove products once the order has been shipped, see how to process returns and exchanges.
To change the quantity of a product instead of removing it, see the next chapter for instructions on how to edit product quantities and prices.
To remove products from a shipment:
The product has been removed from the shipment.
When necessary, refund the customer, and finalize the order.
Editing shipment product quantities and prices
Before delivering a shipment, you can edit its products' prices, quantities and VAT rates:
If you sell multiple, differently-priced items of the same product in the same shipment, first add a new product row, and update the prices in both rows to suit your needs.
Adding a new shipment to the order
You can add a new shipment to the order if you need to resend any of the order products without exchanging them.
You can add new shipments to the order only if all shipment orders have been delivered.
To add shipments to an order that is still in process see how to create partial shipments.
Don't create unnecessary shipments for the order
Creating a new shipment is a good idea if:
- One of the order's shipments has been lost in transport, and you'd like to reship the same products.
- The customer complained about a product, but the customer doesn't have to send the faulty product back to your online store.
Don't create a new shipment for an order that has already been delivered if the customer would like to add products or make any changes to it. In such a case, create a new order for the customer or process a product return.
To add a new shipment to the order:
Correcting shipment details
It is possible to edit the details of a shipment that has already been marked as delivered by using the Correct shipment information option which returns the shipment to processing without deleting its details.
This may be necessary, for instance, when you notice a mistake in the shipment details before the products have been sent to the customer and would like to make corrections and print a new shipping label for the shipment.
To correct the details of a shipment that has already been marked as delivered:
The changes will be visible on the new shipping label and in all notifications sent after the changes have been made.
Specifying shipment details for customs purposes
When shipping abroad, you can provide information required for customs directly on the shipping label, provided that the enabled shipping method allows it.
Providing customs information for a shipment makes it possible to print appropriate order documents (such as the shipping label, dispatch note and commercial invoice) for the shipment.
Depending on the shipping service, you can provide the shipment with the product measurements, tariff codes, countries of origin and a description of the shipment contents. The following services allow for providing customs information for shipments:
- Posti SmartShip
- Shipit
- nShift eCom PRO
- nShift eCom LITE
- DHL Express
Also available: DHL paperless trade, where the provided customs information is transferred electronically to DHL, who will handle the customs declarations on your behalf.
Here's how to provide customs information for a shipment:
After you've provided all the details in the form, you can print shipment and customs documents.
Shipment details cannot be edited afterwards, but you can delete the shipment's tracking code when necessary in order to be able to provide shipment details once again.
Canceling shipments
If the customer would like to return or exchange products, don't cancel the shipment, but see how to process returns and exchanges instead.
Canceling shipments may be especially useful, for instance, if you've split the order into two shipments and notice that all order products can be sent in a single shipment. In such a case, canceling a shipment is going to add its products to the order's other open shipment.
To cancel an individual shipment, open the shipment's tool menu in the heading row, and click Cancel shipment.
No notifications are sent to the customer when individual shipments are canceled. When necessary, you can send a cancelation notification from the Email notifications menu on the order page.
If you cancel a shipment that has already been marked as delivered, most probably you'll have to create a new payment transaction for the order and refund the customer.