If you've canceled an already-delivered order by mistake, the order balance is now probably incorrect: when an order is canceled, its total is set to 0€ as all order products are automatically marked as returned.

MyCashflow will then display an error notification, as the customer appears to have returned all order products but has not received a refund.

The incorrect balance can be fixed directly on the order page.

Fixing incorrect orders

  1. Find the order and open its details from the list on the admin panel page Orders.
  2. If the order is not the processing stage, click Mark the order as open at the top of its product list to send it back for processing.
  3. In the order product list, look for rows with a negative value in the Total column.

    This is how you can identify the accidental product returns.

  4. In the row you'd like to delete, type 0 in the quantity field, or leave it empty and click Save.

    The product will be removed from the order without delay.

  5. After you've deleted all unnecessary return rows, the order total is going to be updated to its original value.
  6. Click the Mark the order as delivered link on the right.