This article covers the emails that are automatically sent to customers during various stages of order processing.
When you process orders in MyCashflow, the customer will receive email notifications when the order's processing status changes:
- Receiving the order: once the customer has placed an order, they will automatically receive an order confirmation with a description of the order's content.
- Confirming as shipped: when an order is processed by using quick processing, the customer is sent a shipping confirmation. The message will not be sent automatically if you change the order status without quick processing.
- Canceling the order: when an order is canceled in the admin panel, the customer is sent an email notification.
It is also possible to customize the content and design of automatic email notifications. Learn more.
You can manually send any of the above mentioned email notifications via the order page's Email notifications section.
You can also send customers optional messages about their orders. This can be done via the order page's Order comments section. To send a comment to the customer's email, simply check the option Send to the orderer's email.
For more information about order emails and order messages, see our user guide.