This article explores the reasons why changes made to a theme are not reflected in your online store's customer area.

Make sure that the website version that is loaded is up-to-date.

After you've made changes to the theme, reload your online store's customer area by pressing Ctrl + Shift + R (Windows) or Cmd + Shift + R (Mac OS X) on your keyboard. This is called a hard refresh, which ensures that the latest version of the page is loaded from the server and not the cached old version.

Caching pages speeds up your website but can complicate things when editing a theme. That's why you should always reload pages by doing a hard refresh.

Make sure that you've edited the correct theme

Check the store version settings to see which theme is used in the store version. If the store's file directory contains multiple theme folders, it may be easy to confuse the folders.

Does the theme use SASS/LESS styles?

If theme styles have been implemented in SASS or LESS, they must be converted into CSS before any changes can be reflected in the store theme.

Theme style files implemented in SASS/LESS styles have .scss or .less file extensions.

If you are unfamiliar with the use of SASS or LESS, consult the stylesheet language documentation or contact your theme's designer, or MyCashflow customer service.