If you notice that you don't receive standard notifications about new orders to your email, check all of the potential reasons listed in this article to solve this issue.
All orders waiting for processing are displayed on the admin panel's page irrespectively of the email issue.
1) The email in the store version's settings is wrong
If your online store has more than one user, in each store version's settings, you'll need to select the email address of the correct user for receiving notifications for that store version.
- On the admin panel's page, select the store version in which you encountered the issue.
- In the version's settings form, in the Email notifications item, select all the users that you want to be notified.
2) The recipient's email address doesn't exist
If MyCashflow receives a notification that a recipient's email address doesn't exist, the address will be added to the blocked list and will have to be unblocked manually.
We do this because repeatedly sending emails to non-existent email addresses could result in the sending server being treated as a spam server.
3) The email server is experiencing a temporary malfunction or the recipient's mailbox is full
A malfunction may prevent emails from being sent, and lack of mailbox space can prevent them from being received.
Regular sending of emails will be resumed after the cause of the problem has been removed. Make sure that there is enough space in your mailbox for receiving emails.
