Sometimes you may want to create an entirely new order for a customer. The customer may be unable to place the order because of an error, or you may receive an order which originates from outside your online store.

A new order can be created for the customer in the customer information:

  1. Find and open the customer account information from the list on the admin panel's Customers page.

    Optionally, if the customer hasn't registered in your online store yet, create a customer account for the customer.

  2. In the customer information, click the New order for customer link.

    A new order is created for the customer, which directs you to the order page, where you can add products, a shipping method and payments to the order.

  3. Add the desired products to the order.

    Currently, the following product types cannot be added to orders created via the admin panel:

    Once you have added products to the order, you'll see a notification at the top that the customer has been undercharged.

  4. Define a shipping method for all shipments.

    Optionally, see how to edit shipment details.

  5. Add payments to the order.

    Optionally, see how to create payment transactions.

Once the order details and customer information have been defined, the order is ready.

For manually created orders, no automatic order confirmation is sent. However, you can send the order confirmation from the order view's Email notifications pane.

After receiving the payment from the customer, process the order.