In MyCashflow you can create gift cards for your customers, which they can use to pay for their orders.

Gift cards function as the online store's payment method:

  • The customer can use multiple gift cards to pay for the order.
  • Gift cards cannot be limited to specific products, they always apply to the order total instead.
  • Using a gift card does not reduce the order total (nor taxes) but only the sum to be paid.
  • If the gift card's value covers the order total, the customer doesn't need to select a payment method at all.
  • If the gift card's value covers only a part of the order total, the customer can pay the outstanding balance with any of the online store's payment methods that is available.
  • It is also possible to use one discount coupon or campaign code in the online store.
  • If there is value left on the gift card after it has been used to pay for an order, its code can be reused at checkout.

On the Orders > Gift cards page, you can see the list of your online store's gift cards.

You can filter gift cards based on text retrieval and other criteria. To display all available filters, click Show search filters at the top of the gift card list.

Open a gift card from the list to view and edit its settings. Here you can also see a list of all orders in which the gift card has been used.

Managing gift cards

Here you can learn how to create, edit and nullify gift cards in your online store as well as how to refund gift card payments.

Creating gift cards

  1. Go to Orders > Gift cards.
  2. Click Create new gift card.

    The gift card form opens.

  3. Define settings for the gift card:
    • Value: Enter a sum in euros that the customer will be able to use.
    • Valid: When necessary, define the validity end date for the gift card. The gift card becomes invalid at the selected date at 11:59 p.m.
    • Notes: When necessary, type additional information about the gift card. The notes are not shown to the customer anywhere.
    • I want to set a custom gift card code: Choose this option to set a custom code for the gift card. The code must be 8–25 characters long and can only contain letters, numbers, underscores, and hyphens.

      If you do not select this option, the system will automatically create a 16-character code for the gift card (e.g. E5K6 MF2B RTAR XETP).

  4. Save the gift card.

    Select the option Add another to go directly to creating a new gift card.

The gift card is now enabled in your online store.

Send the gift card code to the customer e.g. via email. When a customer uses a gift card in the online store, this becomes an entry in the gift card details and in the order details.

Editing gift cards

  1. Go to Orders > Gift cards.
  2. Open the gift card by clicking its code.
  3. Make all necessary changes in the gift card settings. You can edit the following details:
    • Remaining balance: Set an entirely new value for the gift card or define a sum that should be added or substracted from the current value.
    • Valid: Change the validity end date for the gift card.
  4. Click Save.

The changes are applied the next time the customer uses the gift card.

Nullifying gift cards

When you nullify a gift card, it cannot be used to pay for orders anymore. Even if you nullify a gift card, its details will remain visible on the Gift card page as well as in relevant orders' details.

Nullified gift cards cannot be reactivated.

To nullify a gift card:

  1. Go to Orders > Gift cards.
  2. Open the gift card by clicking its code.
  3. Click the Nullify gift card button on the right.

The gift card is now invalid and cannot be used in your online store anymore.

Refunding payments made with gift cards

When you process product returns for orders paid with gift cards and correct related payment transactions, the gift card balance is updated automatically.

As you process a product return, the order total will change, and MyCashflow will suggest refunding the overpayment. Return the overpayment via the notification at the top of the order page (by selecting Make a partial refund):
When you return an overpayment, the refunded sum will be added to the gift card balance automatically. The information about the refund will appear in order events on the order page and in gift card details.

Paying with gift cards

Your customers can use gift cards both in the online store and your brick-and-mortar store, if you use the MyCashflow POS service.

Online store payments

Customers can pay with a gift card by entering its code in the Campaign code field at checkout. In the field, customers can type the codes of multiple gift cards as well as other discount codes (campaigns and discount coupons), one at a time.

Read also how the discount price of products is determined if there are multiple discounts.

In the default theme, the details of gift cards used in the order are displayed in the Cart section of the checkout:

Gift card reports

Gift cards function as a payment method, which means that information about used gift cards is included in the Payments report.

If you want to download a report on gift card payments, select Gift card as your payment method when creating the report.

Selling gift cards

You can set up gift cards for sale in your online store by creating gift card products.

Kun asiakkaat ostavat lahjakortteja ja käsittelet heidän tilauksensa, järjestelmä toimittaa lahjakortit asiakkaille tulostettavassa PDF-muodossa.

It is possible to pay with gift cards purchased from the online store both online and in-store if you have the MyCashflow POS service.

Also read the gift card product instructions.