In MyCashflow, an order's payment transaction can have different statuses depending on the enabled payment services as well as on the order's processing stage. You’ll be able to learn here about different payment statuses.
- Open: the payment hasn't yet been made. Most often the status is used by orders that, for instance, use the payment methods that are shown on the invoice or cash-on-delivery type as opposed to online payment services.
If no online payment service has been enabled for the order, you must mark payments as having been made on the order page, in the right-hand pane.
- Pending activation: the customer has already paid, but the Klarna payment hasn't yet been activated in Klarna's system.
- Partially activated: If you ship an order in multiple shipments and activate the Klarna Checkout payment made by the customer in between shipments, this is going to be the payment's status. Once all of the order's shipments have been shipped, the payment's status will change to Paid.
- Paid: the payment has been made.
- Cancelled: the payment has been nullified. This status can also apply to situations in which a payment that has been made via an online payment service cannot be confirmed for one reason or another.
If the service in question is Klarna, most probably a disruption occurred in Klarna’s system. Once the disruption has concluded, the payment's status should automatically be updated. If the payment's status doesn't change, contact our customer service.
- Cancelled (Klarna only): the payment has been nullified or returned to the customer.
