Here you can learn how to create, edit and nullify gift cards in your online store as well as how to refund gift card payments.

This article is about renewed gift cards that you can enable as an experimental feature.

The new model of gift cards is due to replace the old discount coupons of the Gift card type on 1 June 2021.

When necessary, learn more about the old discount coupons if you don't wish to use this feature.

Creating gift cards

  1. Go to Orders > Gift cards.
  2. Click Create new gift card.

    The gift card form opens.

  3. Define settings for the gift card:
    • Value: Enter a sum in euros that the customer will be able to use.
    • Valid: When necessary, define the validity end date for the gift card. The gift card becomes invalid at the selected date at 0:00.
    • Notes: When necessary, type additional information about the gift card. The customer won't see your notes at any point.
    • I want to set a custom gift card code: Choose this option to set a custom code for the gift card. The code must be 8-25 characters long and can only contain letters, numbers, underscores, and dashes.

      If you don't enable this setting, a 16-character code will be automatically generated for the gift card. E.g. E5K6 MF2B RTAR XETP

  4. Save the gift card.

    Select the option Add another to go directly to creating a new gift card.

The gift card is now enabled in your online store. You will be redirected to the gift card details, where you can see the gift card's unique code and edit the card's settings.

Send the gift card code to the customer e.g. via email. When the customer uses the gift card in your online store, the relevant information will appear in the gift card details and on the order page.

Editing gift cards

  1. Go to Orders > Gift cards.
  2. Open the desired gift card by clicking its code.

    Gift card details open.

  3. Make all necessary changes in the gift card settings. You can edit the following details:
    • Remaining balance: Set an entirely new value for the gift card or define a sum that should be added or substracted from the current value.
    • Valid: Change the validity end date for the gift card.
  4. Click Save.

The changes are applied the next time the customer uses the gift card.

Nullifying gift cards

When you nullify a gift card, it cannot be used to pay for orders anymore. Even if you nullify a gift card, its details will remain visible on the Gift card page as well as in relevant orders' details.

Nullified gift cards cannot be reactivated.

To nullify a gift card:

  1. Go to Orders > Gift cards.
  2. Open the desired gift card by clicking its code.

    Gift card details open.

  3. Click the Nullify gift card button on the right.

The gift card is now invalid and cannot be used in your online store anymore.

Refunding payments made with gift cards

When you process product returns for orders paid with gift cards and correct related payment transactions, the gift card balance is updated automatically.

As you process a product return, the order total will change, and MyCashflow will suggest refunding the overpayment. Return the overpayment via the notification at the top of the order page (by selecting Make a partial refund):
When you return an overpayment, the refunded sum will be added to the gift card balance automatically. The information about the refund will appear in order events on the order page and in gift card details.

Printing PDF gift cards

Optionally, you can print a gift card and send it to the customer as a PDF file or as a physical gift card.

Here's how to print a PDF gift card:

  1. Go to Orders > Gift cards.
  2. Open the desired gift card by clicking its code.

    Gift card details open.

  3. In the upper right corner, click Print.
    You'll see a PDF gift card, which, by default, will include your online store's logo, the gift card code, value and validity period.

In this view, you can save the card to your own computer and send it by email to the customer, or print and mail it.