Learn how your customers can pay with gift cards in your online store and where you can find information about used gift cards.

This article is about renewed gift cards that you can enable as an experimental feature.

The new model of gift cards is due to replace the old discount coupons of the Gift card type on 1 June 2021.

When necessary, learn more about the old discount coupons if you don't wish to use this feature.

Paying with gift cards

The customers can pay with a gift card by entering its code in the Campaign code field at checkout. In the field, customers can type the codes of multiple gift cards as well as other discount codes (campaigns and discount coupons), one at a time.

Learn also how discount price is determined when multiple discounts are combined.

In the default theme, the information about enabled codes is displayed in the Shopping cart pane of the checkout page:

Gift cards function as the online store's payment method:

  • The customer can use multiple gift cards to pay for the order.
  • Gift cards cannot be limited to specific products, they always apply to the order total instead.
  • Applying a gift card to the order does not reduce the order total (nor taxes) but only the sum to be paid.
  • If the gift card's value covers the order total, the customer doesn't need to select a payment method at all.
  • If the gift card's value covers only a part of the order total, the customer can pay the outstanding balance with any of the online store's payment methods that is available.
  • It is also possible to use one discount coupon or campaign code in the online store.
  • If there is value left on the gift card after the customer has paid for the order, its code can be used at checkout again.

Used gift cards in the admin panel

When a gift card is used to pay for an order, the relevant information can be found in the following places:
  • on the Orders > Gift cards page

    Open a gift card from the list to view and edit its settings. Here you can also see a list of all orders in which the gift card has been used.

  • in the Payment transactions menu on the Order page
  • in the Payments report.