MyCashflow Checkout enables you to refund payments to the same debit card with which the payment transaction was originally made.

You can refund terminal payments after you have processed a product return and a notification of overpayment is shown on the top of the order page.

This is how you refund payments to a customer with the payment terminal:

  1. Create a correcting payment transaction by pressing the Create new payment transaction link in the notification concerning overpayment.

    The payment return form opens.

  2. On the payment return form, set the amount of the refund and select MyCashflow Checkout as the payment method.
  3. Click Create payment transaction.
  4. Select the correct payment terminal and connect it to the online store.
  5. Click Create payment transaction.

Finally, the payment terminal asks the customer to insert the card.

After the customer has inserted the card, the refund amount you have defined will be paid to the customer's bank account and the payment will be marked as refunded in the Payment transactions column on the order page.