You can refund payments to the customer's account using MyCashflow POS. The customer can use any supported payment card for the refund.

You can refund a terminal payment once you have processed the product return and a notification of overpayment appears at the top of the order page.

This is how you refund payments to a customer with the payment terminal:

  1. Create a corrective transaction by pressing the Create new payment transaction link in the overpayment notification.

    The payment return form opens.

  2. Enter the refund amount on the refund form and select MyCashflow POS as the payment method.
  3. Press the Create payment transaction button.
  4. Select the correct payment terminal and connect it to the online store.
  5. Press the Create payment transaction button again.

Finally, the payment terminal asks the customer to insert the card.

When the customer has inserted the card, the specified amount is returned to the customer's account and the payment status changes to refunded in the Payment transactions section.

Through the Verifone merchant panel, you can refund a payment to the customer's card even without the customer being present.

You can find the function in the Verifone merchant panel page under Reporting. Use the search functions to find the required payment and start the refund by clicking Show detailed information > Order refund next to the payment.