In this chapter of the quick guide, you will learn how to process orders in MyCashflow.

When a new order arrives in your online store you must process it.

Careful order processing is important, as the store's sales and bookkeeping reports are compiled based on the status of orders. Also, when the number of orders goes up and you fail to keep their statuses up to date, you will find it difficult to keep track of all shipments, payments, and stock balances.

The processing includes the following steps:
  • verifying payments made by the customer
  • marking the order's shipments as shipped
  • printing order documents
  • creating gift cards if the order contains gift card products.

In chapter 7. Testing your online store, you placed your store's first order, which you can now process:

  1. Log in to your online store's admin dashboard at https://STORE-NAME.mycashflow.fi/flow, if you are not logged in yet.

    To log in, use the same email address and password that you used when creating your online store.

  2. In the admin panel, go to the Orders page through the tabs on the top of the page.

    On this page, you can see all of your store's unprocessed orders. Use the tools on the right side of the page to filter the orders according to different criteria.

  3. Press the headline of the order you placed earlier to view its order page.
  4. Mark the only payment associated with this order as paid in the Payment transactions column.

    In the payment tool menu, select Mark as paid.

    In case of real orders, you should mark payments as paid only after the money has reached your online store's bank account.

    If you use an external online payment service (e.g. Klarna or Paytrail), there is no need for you to check your store's bank account, as the status of the payment is visible directly on the order page.

  5. Mark the order's only shipment as shipped by clicking Mark as shipped and send shipping confirmation in the shipment's heading row.

    In this moment, a shipping confirmation is sent to the customer's email.

  6. Print the relevant order documents for the shipment.

    You can print the shipment's address label and dispatch note as well as any customs documents in the Shipping details section of the order page.

    The documents for the entire order (the receipt, the return form and the entire order's dispatch note) can be found in the Print order documents menu at the top of the order page.

    If your order uses the MyCashflow Invoice payment service, you can open the PDF invoice for printing in the Payment transactions section on the right-hand side of the order page.

    Read more about order and shipment documents.

The order has now been processed, and a shipping confirmation has been sent to the email address you've indicated.

By default, orders that have been processed are no longer displayed on the Orders page. To view them, in the order search, select Delivered in the Status menu.

Quick processing

MyCashflow also has a quick processing feature, which performs the routine actions connected to order processing for you.

Quick processing does the following:
  • The entire order's status is changed to Delivered and the order is hidden from the list on the Orders page.
  • Klarna Checkout payments are activated.
  • The shipping confirmation is sent to the customer.
  • A shipping label is created for the order. If the order uses a shipping service (e.g. Shipit or nShift), MyCashflow creates a shipping label that can be used with that service.

See our user guide for more information about quick processing.