All online stores are required by law to have two documents: shipping conditions and a privacy notice. In this chapter of the quick guide, you will learn how to create these documents in MyCashflow, and where to find more information on compiling the texts. 

One of the most important qualities of an online store is credibility. From the customer point of view, it means that there should be enough information available on your online store.

The law requires an online store administrator to provide certain information about his or her company, in addition to which it is useful to cover the activities of your company in general, so that your customers get a clear picture of your online store.

Creating a privacy notice

In MyCashflow, customers can create user accounts in online stores, which means that your online store will collect and store user details. Because you will process personal data, you must provide a privacy notice in which you'll explain what your online store does to comply with EU's General Data Protection Regulation (GDPR).

You should regard the duty to provide a privacy notice as a positive thing, because all information you provide to your customers will add to your store's credibility, reliability and transparency as well as help you to earn your customers' trust.

The privacy notice should include the following:

  • The following information should be stated clearly and easy to find: your company name and contact information, contact information of the potential person responsible for data protection, as well as information about the kind of personal data your company is going to process
  • The purpose for which your company is going to process personal data
  • A lawful basis for processing personal data
  • How long personal data will be stored
  • Other organizations or people who can be given access to personal data
  • Will personal data be transferred outside the EU
  • Rights of the individual regarding data protection
  • The right to lodge a complaint with a supervisory authority
  • The right to withdraw consent to use personal data if consent was the legal basis for data processing
  • Information about automated decision making and logics related to processing

Source: Tietosuoja.fi/en

There is no standard template for a privacy notice but you can use the information provided on the Finnish Data Protection Ombudsman's GDPR page to write yours.

You can also use other online stores' privacy notices as models.

It is best to add the privacy notice as a content page in MyCashflow:

  1. Log in to your online store's admin dashboard at https://STORE-NAME.mycashflow.fi/flow, if you are not logged in yet.

    To log in, use the same email address and password that you used when creating your online store.

  2. In the admin panel, go to the Contents > Pages page and press the Add page button to create a new content page.
  3. Enter a name for the page.
  4. Below the name field, select the only available option in the section Show in version.
  5. Add the privacy notice's contents.

    Just like products, content pages can also be hidden or visible only in selected language versions.

    Versions are not further discussed in this section but they are presented in more detail in our user guide.

  6. Finally, save the page.

Once you've added a separate page for the privacy notice, go to the Settings > General settings page and select the page you've created in the Privacy Notice menu.

The page will be displayed under the address https://STORE-NAME.mycashflow.fi/privacy and the link to the page will be added to all forms used for collecting personal data (e.g. the customer information form at checkout and the contact request form).

Shipping conditions

Your online store must have publicly available shipping conditions, which your customers will be able to read before placing orders. Shipping conditions discuss subjects such as payment and shipping methods and rates, shipping times, returns, and other sales-related topics.

The Finnish Consumer Rights Directive, implemented in 2014, defines what kind of information an online store has to provide consumers with. Some of the information has to be present in shipping conditions. Get familiar with the following materials to gain a clear understanding of information that an online store needs to supply to consumers:

Creating your shipping conditions should not be regarded as a sad duty – on the contrary: thorough shipping conditions usually have a positive impact on your customers' shopping experience and help to create the impression of a professional and credible store.

In a monolingual online store, you can write the shipping conditions in the admin panel's Settings > General settings field on the Shipping conditions page.

MyCashflow's default shipping conditions are provided in the field, so that you can modify them according to your store's needs.

Do not remove or edit tags in curly brackets, e.g. {ShopOpened} and {ContactInformation}. These are used to display information about the store. The tags mentioned above display the store's opening date and contact information.

The default shipping conditions mention the Klarna service. If you are not going to use Klarna as a payment method in your store, remove these mentions and replace them with text that describes payment methods available in your store.

If you decide at some point to make your store multilingual, read more about it in our user guide.

Return policy

MyCashflow online stores contain a default return policy that defines the customer's right to return products to the online store.

By default, the return policy is added to the order confirmation message that is sent automatically to the customer after they place an order.

As such, the return policy may not necessarily suit your online store. Return costs may be among the things you want to modify according to your store's needs.

You can edit the return policy on the Contents > Dictionary page:

  1. In the search field in the upper right corner, type return to display all texts that form the return policy.
  2. Press the texts to open them for editing and make the appropriate changes.
  3. When you are done, press the Save button below the text field.