We are aware that recent service disruptions and lack of information about them have raised concerns about the reliability of our service. We also recognize that MyCashflow is at the heart of our customers' businesses, and we are committed to making our service a stable platform for trading. We deeply regret the inconvenience these disruptions have caused to our customers.
There was no single reason for the recent problems with service availability(25 March, 26 March, 31 March and 3 April), but they were caused by a number of unrelated factors. We have already taken several corrective measures to ensure that the stability and performance of our services meet our customers' expectations.
As an indication of this, we have published separate post-mortem reports of all the recent service disruptions on our service status page. These reports contain information on the cause of each problem and the measures taken to solve them as soon as they appear.
You can find the reports at https://status.mycashflow.com/
In addition, we are committed to improving our communication in relation to future maintenance and possible service disruptions. Our aim is to ensure that our customers are better informed about the state of our service in the future.
Thank you for your patience and understanding. If you have any questions about this or need support with your online shop, please contact our customer service.
