Zendesk Chat credentials can be used in multiple MyCashflow online stores or store versions, which enables you to manage all of your chat customer service in a centralized manner by using a single Zendesk account.

  1. Firstly, in the Zendesk Chat admin panel, go to Settings > Departments and create a separate department for each store or store version by clicking Add department.
  2. If the chat service for particular stores or store versions is going to be managed by different people, add the agents to the correct divisions.

Next define which division is responsible for which store or store version:

  1. In the Zendesk Chat admin panel, go to Settings > Triggers, and create a new trigger for each store or store version by clicking Add trigger.
  2. Define the following trigger conditions:

    Run trigger: When a visitor requests a chat

    Check conditions: Check all of the following conditions

    Visitor page URL » Contains » The complete address of the store/store version

    Set visitor department » The department created for the store/store version

  3. Finally, save the trigger details, and test the trigger to make sure it works properly.

    Make sure that conversations created in different stores/store versions are assigned to correct departments in the Zendesk Chat admin panel.

    If you come across an error, check the trigger setting or contact our customer service.