There are two ways of editing the appearance of the Zendesk Chat window in your online store.

Customizing the appearance in the Zendesk Chat admin panel

The customization tools are not available in the Zendesk Chat free plan.

To edit the appearance of the chat window, in the Zendesk Chat's admin panel, go to Settings > Widget > Appearance. Here you can change the window color, size, and other properties.

Open Zendesk Chat's appearance editor

Implementing custom appearance

If you'd like the chat window's appearance to be in line with your online store's visuals, implementing custom appearance is the way to go.

Zendesk Chat is added to your online store's theme by using JavaScript, which means that there is no separate template for it in the MyCashflow theme system.

But you can still define separate CSS styles for the chat window in your store theme and process it with JavaScript. To locate the element that contains the chat on the page, use something such as the class selector .zopim., for instance.

Learn more about Zendesk Chat.