Customers can either register in your online store in its customer area, or you can register them yourself in the admin panel.

To add a new customer account to your online store:

  1. In the admin panel, go to Customers.
  2. Click New customer.

    The customer information form opens.

  3. Define the details for the customer account.
  4. Define customer information.
  5. Save the customer information.

To edit an already existing customer account:

  1. From the list on the Customers page, select the desired customer.
  2. In the upper right corner of the customer account view, click Edit.
  3. Make the necessary changes to the customer information.
  4. Save the customer information.

Customer account settings

  • Username is valid and customer has the right to login: enables the customer to log in to the online store's customer area.
  • Email:

    To add the customer to newsletter subscribers, select the Newsletter subscriber checkbox.

    By law, you must obtain customers' explicit consent to send them your store's newsletter.

    Customers might, for example, subscribe to the newsletter at the checkout or by using a separate form.

    When creating a customer account in the admin panel, make sure that the customer has agreed in writing to receive the newsletter.

  • Password: the customer's default password for logging in for the first time.

    The customer can change the password via the customer account.

  • Version: this setting defines the customer's default version.

    The default version is used for various tasks such as, for example, to determine campaign discounts when creating an order for the customer directly in the admin panel. In this way, those campaigns that are active in the customer's version can be taken into account.

    The setting has no impact on your online store's customer area.

  • Language: defines the default language in which your online store is displayed to the logged-in customer.
  • Currency: if the Currency Converter extension is enabled, the setting defines the default currency in which prices are displayed to the logged-in customer.
  • Customer number: usually, you will need the customer number only if you've integrated your online store with external software that uses the customer number.
  • Customer groups: add the customer to any of your online store's customer groups.
  • Comments: add comments to customer information for internal use. The customer won't see them at any point.

Billing address

If the customer is logged in, the billing address will automatically be filled in at the checkout.

If you select the SMS subscriber checkbox, the customer will be added to SMS subscribers.

The customer's business ID can be validated in the EU's VIES database. Make sure that you indicate the business ID in the correct format. For instance, Finnish business IDs should be entered in the format 2131570-6.

In the E-invoice section, you can enter the customer's e-billing details. To utilize these details, you must have the E-invoice payment service enabled in your online store.

MyCashflow does not forward e-invoices.

However, you can use an external service to deliver e-invoices to your customers based on the information saved in their accounts.

Currently, only customers who are logged in can use e-invoices.